Case Study
APG
Background
APG, a new engineering and product development firm based in Florida contacted us and required a comprehensive setup for their new office. This included required a comprehensive setup for their new office, including networking, computer systems, and infrastructure to support remote collaboration across the US. This setup needed to accommodate a Solidworks licensing server, Solidworks PDM (Product Data Management), a VOIP solution, Office 365, and administrative support.
Challenges
Remote Collaboration
Ensuring seamless remote collaboration for APG's team spread across the US.
Solidworks Integration
Implementing a firewall with VPN and two-factor authentication to enhance security and manage traffic effectively.
Communication Needs
Configuring a cloud-based domain on Azure Active Directory (Azure AD) and setting up multiple user accounts with Microsoft Exchange to streamline communication and collaboration.
Communication Systems
Setting up a VoIP system to improve internal and external communication.
Logistics
Coordinating the shipment and installation of hardware from Illinois to Florida.
Post-Construction Timing
Implementing and installing all systems immediately after the office construction was completed.
YOUR DREAM TEAM
Solutions Implemented:
- Networking Deployment: Bizful Solutions supplied and installed high-performance networking equipment to ensure robust and reliable connectivity.
- Computer Components: High-end computer systems were provided to meet the demanding requirements of engineering and product development tasks.
- Cloud Solution for Solidworks PDM: Implemented a cloud-based solution to facilitate remote access and collaboration on Solidworks projects.
- VOIP Solution: Set up a VOIP system to ensure clear and reliable communication within the office and with remote team members.
- Office 365: Provided Office 365 to enhance productivity with tools like Word, Excel, Teams, and SharePoint.
- Antivirus Protection: Installed comprehensive antivirus software to protect all systems from malware and other security threats.
- Tech Support: Established a quick and efficient method for APG to contact tech support, provided by Bizful Solutions in collaboration with the Solidworks vendor. Bizful Solutions took the initiative to reach out to the Solidworks vendor to ensure seamless integration and support.
- Azure Windows Server: Set up a cloud-hosted Azure Windows Server to provide a scalable and secure environment for APG’s operations.
- Split Tunnel VPN: Configured split tunnel VPN for each desktop to ensure secure and efficient remote access.
- Administrative Support: Offered ongoing administration and support to ensure all systems run smoothly.
- White Glove Service: Bizful Solutions provided a white glove service, handling every detail from pre-configuration to installation and ongoing support.
Implementation
- Pre-Configuration: Bizful Solutions spent approximately 30 hours configuring the equipment before shipment.
- Shipping: All hardware was shipped to APG’s office in Florida.
- Onsite Setup: A Bizful Solutions technician flew to Florida for a 3-day onsite setup, which involved around 30 hours of labor.
- Post-Construction Timing: All systems were implemented and installed immediately after the office construction was completed, as requested by the CEO.
Results
- Seamless Remote Collaboration: APG’s team can now collaborate effectively across different locations in the US.
- Efficient Data Management: The Solidworks PDM system is fully operational, ensuring efficient management of design data.
- Enhanced Communication: The VOIP solution provides reliable communication channels for the team.
- Increased Productivity: Office 365 tools have improved productivity and collaboration.
- Robust Security: Comprehensive antivirus protection ensures all systems are secure.
- Quick Tech Support: APG has a reliable and quick way to get tech support, minimizing downtime.
- Scalable Infrastructure: The Azure Windows Server provides a scalable and secure environment for APG’s operations.
- Secure Remote Access: The split tunnel VPN ensures secure and efficient remote access for all desktops.
- Successful Deployment: The project was completed within the planned timeframe, with all systems functioning as required.
- Client Satisfaction: The CEO, manager, and engineer were extremely happy with the results.
Conclusion
Bizful Solutions successfully outfitted APG’s new office with the necessary infrastructure, enabling them to operate efficiently and collaborate remotely. This case study highlights Bizful Solutions’ expertise in providing tailored IT solutions and their commitment to client satisfaction through their white glove service. Several meetings were held before the project began, allowing Bizful to understand APG’s challenges and provide an effective solution.
